FAQ

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From a practical point of view, Cozy Earth fabrics are noticeably softer, longer-lasting, and better at regulating temperature than other products. It’s a difference you can feel in any side by side comparisons, even when compared to other viscose from bamboo sheets. We invest more in working directly with every single supplier from seed to finished sheet. This means we personally know and regularly communicate with the farmers, the fiber producers, the yarn makers and weavers, treatment facilities, bag makers, label makers…and so on. This access is unprecedented in the bedding industry and it allows us to make unique and better products that will never pill, shred, or change feel when washed. It’s premium-quality luxury bedding, acutely managed from start to finish. In addition, we personally ensure good working conditions and fair labor practices. Our fiber process recycles water and does not release waste into the environment. Additionally, we avoid the use of caustic chemicals unlike most brands. The result of all of this work is the softest and highest quality viscose from bamboo fabric, fiber, and silk made today.

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

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Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers. Additionally, you can rest assured any defects are covered and replaced immediately. We stand by our products’ premium quality and longevity.

All of our bedding is stain-resistant and easy to wash and care for. Washing instructions can be found here.

Both comforters wick moisture, keep you feeling less humid and much cooler. The difference is the general feel and your personal preference. Do you prefer a larger, fluffy, down-feeling comforter? If so, go with silk. It’s extremely luxurious, puffier, and mushier. Do you prefer a comforter with a thinner profile to cuddle you up but not too full? The viscose from bamboo comforter is like a super soft quilt and it’s perfect for those who want something that is never going to get too hot.

All our product dimensions are listed on the website size chart.

The short answer is yes. But, we’re going to let you in on a little secret. The notion that thread count is always an accurate measurement of softness, strength, and quality is totally inadequate. Any master fabric-maker can tell you that developing premium quality fabrics requires years of R&D to find the right recipe of fiber, yarn, weave, technology, consistency, and quality control. That attention to detail is what Cozy Earth prides itself on and is known for. We’ve literally spent years fine-tuning our fabrics so they ‘wow’ you from the moment you open your delivery to every night after.

Most people find the Standard Fill to be the perfect temperature and weight. It reduces humidity that makes us feel too hot or cold and instead stays warm, dry, and cozy all night long. For those customers who are extremely cold-natured, live in a drafty home, sleep with the thermostat below 60 degrees, or live in a particularly cold climate may want to consider an Extra Fill Comforter since it has 30% more filling and has a nice bump of insulation. Keep in mind you have 100 days to try it out. If you're not satisfied, you can return it for a full refund or exchange it.

Our duvet covers are super easy to put on, you just need to know the trick. All of our duvet covers come with handy snap ties at the corners and midpoints that perfectly match up to anchor loops on our comforters. Once you secure them the comforter will never shift or move inside the duvet cover. For the easiest way to put on the duvet cover follow the steps below: Turn duvet cover inside out and lay it on the bed with the opening at the top of the bed. Lay your comforter on top. Connect all ties from the duvet cover to the matching loops on the comforter. Start at the bottom and roll the comforter and the connected duvet cover towards the opening of the duvet cover at the top of the bed. Once you’ve rolled all the way up to the duvet cover opening, reach inside the opening, grab the entire roll, pull it through the opening, and then unroll it. Your duvet cover is now right-side out and the comforter is secure on the inside. Call or live chat with us if you have any trouble. We're here to help!

No. The bleach can discolor the viscose bamboo fibers and blemish the fabric.

Yes. If you do have products with those ingredients, we recommend using our white towels.

No.

Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects.

We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer's extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com. To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours.

Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer's extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com. To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours.

Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normal, For additional questions contact us.

Orders typically ship within two business days, often within one business day. Tracking information will be emailed to you automatically the moment your order ships.

Contact us and we’ll help you out! There are three ways to contact us: Live Chat – visit CozyEarth.com during business hours and send us a message on the chatbox. If it’s outside of business hours, send an email through the live chat and we typically respond within an hour or two. Email – support@cozyearth.com Phone – 855-222-2699 (M-F, 9-5 PM)

Please contact us for information regarding volume orders.

If the order hasn’t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.

To ensure your order is delivered safely, some large or high-value shipments may require a signature upon receipt. If this might disrupt your delivery, feel free to reach out to our support team to discuss other options.

Contact us ASAP and we will fix any incorrect shipments immediately!

Log in and go to your account to view all order history and details

We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays. For customers shipping packages to the US, all orders under $50 (after all discounts are applied) are charged shipping. Orders over $50 (after discounts) have free shipping. Orders shipped within the continental US have 5-8 day transit times with ground shipping. Alaska and HI have longer transit times. This is expected. We do offer expedited shipping at checkout. Keep in mind that expedited shipping begins when the order ships - which is after our standard order processing times. We ship with USPS/UPS/DHL/OnTrac. We are not liable for any delays caused by the USPS/UPS/DHL/OnTrac for any reasons. If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, Cozy Earth is unable to provide any additional information or changes to your shipment once it has left our facilities. Cozy Earth is not liable for any lost packages due to address errors.

You can return bedding products purchased on cozyearth.com within 100 days of your original purchase and non-bedding items within 30 days. To start a return, simply click here or contact us at support@cozyearth.com. Please note, customers are responsible for return shipping costs for both returns and exchanges.

Refunds are processed after we receive and inspect the returned items. Once your return has been processed, the refund will be issued to your original payment method within 5-7 business days.